We believe in 100% customer satisfaction! For every customer, on every order. Getting your gifts engraved exactly the way you want them can be a challenging process, especially over the internet! We know this, so if your order doesn't arrive how you like it, just let us know! We will be happy to fix it!
We are so confident in the quality of our products and service that we offer a lifetime replacement guarantee on all items purchased from our store. This means that if at ANY point your item stops working or is unable to be used due to a defect in workmanship we will replace the item with the original engraving at no charge to you!
We know timing is critical for many gift giving occasions, so we ensure all items are professionally personalized and shipped within 3-5 business days of placing your order. Since we are customizing your products, delays in production may occur from time to time, so please email us when placing your order if you have a deadline. We even have faster shipping options available at checkout!
After your order has been shipped, transit to you generally takes the following amounts of time:
West Coast US: 1-2 Business Days
Mid West US: 3-4 Business Days
East Coast US: 4-5 Business Days
Canada: 1-2 Weeks
Everywhere Else: 1-3 Weeks
Everyone who works at The Personalized Gift Co. knows that high quality, great looking products are our #1 priority, so we start every order by thoroughly checking the gifts to ensure they look perfect and work as they should.
Our engraving technicians are artisans, who meticulously craft each piece to look amazing, just for you. These specialists read your order notes, message you with any questions, and perform the engraving according to your specifications and with your desired text. Every one of our technicians goes through a rigorous training process before they can begin engraving items for our customers!
We check the gifts again after engraving is complete, for correctness and as a double check against any damaged stock. Your engraving notes are read and re-read by quality control officers who relentlessly inspect every item before it is packaged and shipped to your door. The backbone of our company, these officers ensure your gifts are beautifully designed and look impeccable, so you do not have to! We promise great looking gifts, that will really make you look great giving them.
Want to know more? Click here to learn more about PGC!